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Return Request

Please note: Returns generally take 10 business days to process after the package has been received.During holidays, processing of returns/credits/exchanges may take up to 15 business days. Clearance items are not eligible for refunds. Exchanges or store credit ONLY.
Returns are automatically authorized and accepted. We do not review return notes until we process your return. If you have any questions, please email our guest service team at support@slidebelts.com or visit our Help page.

Returns and Shipping Policies

SlideBelts accepts returns for unused, unaltered, and undamaged items for a full refund within 45 days of the original purchase. That being said, we proudly stand behind our products and assess returns on a case-by-case basis with guest satisfaction as our highest priority. We'll always do our absolute best to deal with each situation with the best possible judgement and fairness; we hope our guests will be fair and reasonable with us as well.

EXCHANGES

We offer free exchanges within the U.S. for any problems that may come up when you first receive your item(s), such as an incorrect shipment or product defects (rare, but we’re not perfect). We DO NOT offer free exchanges for belts that have been worn and/or damaged by the user. This includes normal wear and tear, improper fit because of weight gain, and further modification beyond the initial fitting. 

To exchange your belt or another product, please proceed with the return request and leave notes for the product you would like in exchange. If the item you want is higher in price, we'll send you an email with an invoice for the price difference once processing your return. Once paid, your exchange will be shipped out the next business day. If your exchange item is lower in price, we will issue a refund for the price difference. 

RETURNS

Complete the above form to begin the return process. Once your return has been authorized, please mail the unwanted item back to us at the following address:

SlideBelts
5272 Robert J Mathews Parkway
El Dorado Hills, CA 95762

You may use the same packaging it arrived in, or any other box or padded envelope. If we have made a mistake on your order, we will cover all shipping costs for returns. Otherwise, you will be responsible for paying all shipping costs associated with returning the item. You will be refunded within 10 business days of our receipt of your item, and the credit will automatically be applied to your original method of payment. When returning a gift, you'll receive your refund only in SlideBelts' store credit. Shipping costs are non-refundable.

GIFTS

Gift cards cannot be returned. Other gifts may be returned if they meet the eligibility criteria described above in our return policy. Provided the gift is eligible for a return, gift orders will be refunded to the purchaser. If you need to exchange a gift, please see above regarding our exchange policy.

 

INTERNATIONAL FEES / CUSTOMS CHARGES

International (outside the USA) customers must pay applicable duty and customs charges. We are unable to supply estimated duties and taxes as this information varies by country. These fees will be an additional amount that will be collected upon delivery of your order. Please note, by placing an online order, you agree to being responsible for all taxes, duties, and customs charges. If your order is refused, you will still be responsible for charges incurred in shipping. Please contact your local government for specific details regarding sales tax, duty, and customs charges.

Once your return has been authorized, please mail the unwanted item(s) back to us at the following address:

SlideBelts
5272 Robert J Mathews Parkway
El Dorado Hills, CA 95762

If you do not see your confirmation, please check your junk/spam folder, sometimes our emails like to hide there.